Frequently Asked Questions

 

Promotional Codes:
When you have finished shopping, click on your shopping cart where you will then see the items you have chosen to purchase. During checkout, you will see the "Discount Code." Enter the Promotional Code you wish to use (remember they are case-sensitive); and then click "Update." Your Promotional Code will be automatically applied onto the balance. You can either continue shopping or proceed to checkout. If you add additional items to the shopping cart you will have to again click the "Update" button to re-calculate the balance.

Please Note:
Promotional codes can only be used once and cannot be combined with any other discount or promotion. Promotional Codes cannot be used on previous items bought. Promotional codes are only good for web purchases and NOT good on phone orders.

Can I order by phone?
All of our Reps are on standby to take your order by phone. Please feel free to contact us toll free, within the United States & Canada, Outside of the toll free calling area, please feel free to send an email to us and someone will get back with you as soon as possible. . We are open Monday through Friday 9 AM to 5 PM EST. If you are unable to reach us during these hours, please email us.

Can I order by mail or fax?
Simply print out and complete the Mail Order Form. Either mail or fax it to us with your credit card information, check or money order. Make checks and money orders payable to Imperial Touch Skin Care. Our Mail Order Form has the mailing address as well as the fax number for your convinience.

Payment Methods
All of our websites accepts the following credit cards for customer online purchases:
VISA
Master Card
American Express
Discover 
PayPal
Amazon Pay

Sales Tax:
Maryland Orders shipped to a Maryland address are subject to a 6.00% sales tax which must be collected at the time of purchase.

Need further help or have more questions? Call the toll free number on the website and we’ll be happy to answer any questions you may have.
We are open Monday through Friday 9 AM to 5 PM EST. If you are unable to reach us during these hours, please email us at sales@imperialtouch.com.

Order Info:
How long do I have to cancel an order? You have until we ship to cancel your order. We often ship within hours of receiving your order. If the order has already been shipped, you can return it within 30 days for a full refund.. Please note that shipping and handling charges are NOT refundable on returns. Shipping and insurance on the returns are provided by the customer.  Visit our Customer Care page for any additional information.